The offer of this online store is proposed by the company ILLI srl owner of the OFFICINANOVE brand in compliance with the current legislation on electronic commerce and distance contracts.

Company data:

ILLI srl Via Carducci 5/14 – 16127 Genoa – PI 02363970993 – e-mail: info@officinanove.it – www.officinanove.it

The Customer declares to have read all the above information and general conditions of sale before placing the order.

These general conditions govern the methods of sale of the products marketed by Officinanove (the “Products”).

All contracts for the sale of Products by OFFICINANOVE by Illi srl to third parties (the “Customers”) are governed by these General Conditions, which form an integral and substantial part of each proposal, order and order confirmation for the purchase of the Products themselves. The conditions of sale applicable to orders are those in force on the date of the order itself.

Unless otherwise indicated, the prices of the Products published on the site by OFFICINANOVE by Illi srl are expressed in Euros and include VAT. Shipping costs are excluded.

Shipments outside the European Community (extra EU) are also net of any customs duties, which will be paid by the recipient and will be requested by the forwarder at the time of delivery.

The price guaranteed to the buyer is the one published on the Site at the time the order is sent. The price established at the time of purchase is fixed and definitive.

The prices of the Products published from time to time by OFFICINANOVE by Illi srl on the site cancel and replace the previous ones and are subject to the actual availability of the Products.

The Products are not supplied on trial. Although OFFICINANOVE operators can provide information on the characteristics of the Products, the Customer is responsible for the choice of the Products ordered and for the correspondence and conformity to their needs of the indicated specifications of the products.

Each order of Products sent to OFFICINANOVE by Illi srl constitutes a contractual proposal by the Customer. The processing of the order by OFFICINANOVE by Illi srl is equivalent to confirmation and acceptance of the same.

The tax documentation relating to the Products ordered will be issued by OFFICINANOVE by Illi srl at the time of shipment of the Products themselves to the Customer. The Customer must indicate the exact data necessary for invoicing and specify the shipping address of the invoice itself.

The order will be executed within the terms foreseen according to the chosen colour present on the officinanove.it website, that is within 30 days for the basic colours, within 60 days for the remaining colours.

In the event of a delay in the delivery terms indicated above, in the event of unavailability of the raw material and/or the colour of the product ordered, OFFICINANOVE by ILLI srl undertakes to inform the Customer as soon as possible and to specify a deadline for the availability of what was ordered.

The Customer will confirm by email his choice, that is to wait for the availability of the Product or ask for a refund. In this case OFFICINANOVE by Illi srl will refund any sums already paid by the Customer for the supply not performed.

The conclusion of the contract will take place only upon confirmation of the order by OFFICINANOVE by Illi srl. The Customer will receive by fax, post or e-mail a notification of receipt containing the order confirmation with all the elements constituting the contract (products, prices, delivery dates, shipping costs, …) OFFICINANOVE by Illi srl reserves the right not to confirm an order for any reason relating to

in particular a problem regarding the order received or the supply of Products.

The Products are delivered to the address indicated by the Customer.

Shipments will be made after receiving confirmation of payments: for bank transfers, the credit to our current account is valid, for payments by credit card, the confirmation of the transaction by the circuit.

For our shipments we rely on the service of qualified express couriers such as DHL, FedEx, TNT or specialized delivery couriers to guarantee the quality of the service and the integrity of the Products.

The delivery of products available in stock is carried out by express courier within 5 working days in Italy, within 10 working days in Europe, within 12 working days for all other destinations. In the case of bulky orders and/or particularly fragile products, shipping is carried out by specialized couriers with delivery times that vary depending on the volume and destination of the goods. Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the Products, nor to claim compensation or indemnity of any kind. OFFICINANOVE by Illi srl has the right to make, if it deems it appropriate, the request for delivery of the Products (even relating to the same order) in several successive phases.

Delivery is considered to have been made from the moment the Product is delivered to the Customer. The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute proof of transport and release of the goods.

Deliveries are to be understood as being at street level only and collection of used goods is not foreseen.

Special delivery terms and conditions must be previously agreed between the Customer and OFFICINANOVE by Illi srl and accepted in writing by OFFICINANOVE by Illi srl

OFFICINANOVE by Illi srl does not offer assembly services unless previously agreed in writing.

Most of our products travel pre-assembled: assembly is in most cases quite simple and consists of assembling already defined pieces.

Upon delivery, the Customer must verify the content, conformity and condition of the Product(s). Therefore, upon delivery, OFFICINANOVE by Illi srl recommends that the Customer verify the condition of the Products delivered before signing the acknowledgement of receipt, and in particular ensure:

– that the number of packages delivered corresponds to that indicated in the transport document attached to the shipment;

– that the packaging is intact, not damaged, not wet or otherwise altered, and to check the integrity of the contents.

If the Customer finds any anomalies, he/she is required to refuse delivery of the products or write down his/her reservations in a detailed and dated document. If the courier’s document is signed without adding any “reservations”, the Customer will not be able to raise any objections regarding the external characteristics of the delivered goods. Any problems concerning the physical integrity, correspondence or completeness of the Products received must be reported within 3 (three) days of delivery.

OFFICINANOVE by Illi srl has the right, at its sole discretion, to deliver the ordered Products by means of a courier of its choice.

In case of absence of the recipient during the delivery, the carrier will leave a notice of passage at the delivery address indicated by the Customer. The Products must be collected at the address and according to the methods indicated by the carrier.

In case of failure to collect within the deadline established by the carrier, the Products will be returned to OFFICINANOVE by Illi srl, which reserves the right to refund the price of the Products, leaving the shipping costs to be paid by the Customer.

In the event of an error regarding the Product, the Customer undertakes to return the Product or Products concerned to OFFICINANOVE by Illi within 7 (seven) days of receipt, with the package closed, in their original condition and packaging and with the accompanying documents. Once the Product has been received in the correct form and manner, OFFICINANOVE by Illi srl will resend, at its own expense, the Product initially ordered.

In addition to those normally considered by jurisprudence, the following cases are explicitly considered as cases of force majeure: – total or partial strikes, internal or external to the company, blocking of means of transport or supplies for any reason, government or legal restrictions, computer failures, blocking of telecommunications including networks and in particular the Internet. In the event of force majeure, the execution of the order will be suspended, initially, by right. If after a period of 3 (three) months and the parties note the persistence of the case of force majeure, the order will be automatically cancelled, unless otherwise agreed by both parties.

8.1 OFFICINANOVE by Illi srl guarantees only the material integrity of the Products at the time of delivery (hereinafter, the “OFFICINANOVE by Illi srl Guarantee”).

8.2 Any defects covered by the OFFICINANOVE by Illi srl Warranty must be reported by the Customer, under penalty of forfeiture, no later than 10 (ten) days from the date of delivery. In the event that the OFFICINANOVE by Illi srl Warranty is operational, the Customer will only be entitled to the replacement of the damaged Products upon return of the same, excluding the Customer’s right to compensation for any damage, even further. The shipping costs necessary for the replacement of Products are borne by OFFICINANOVE by Illi srl

8.3 Without prejudice to the provisions of the previous article 8.1, without prejudice to the cases of willful misconduct or gross negligence of OFFICINANOVE by Illi srl, it is hereby agreed that, should OFFICINANOVE by Illi srl be found liable for any reason towards the Customer – including the case of total or partial non-fulfilment of the obligations undertaken by OFFICINANOVE Store towards the Customer as a result of the execution of an order – the liability of OFFICINANOVE by Illi srl may not exceed the price of the Products purchased by the Customer and for which the dispute has arisen.

9.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if he can be classified as a “consumer” pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and return the

Products ordered, without any penalty and without specifying the reason, within 14 (fourteen) days of receipt of the Products themselves.

9.2 The right of withdrawal referred to in the previous article 9.1 may be exercised by the Customer, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.

To exercise the right of withdrawal, the Customer must inform us through an explicit declaration, within and no later than the times indicated above, by email: info@officinanove.it For this purpose, it is possible to use the attached standard withdrawal form, but it is not mandatory.

To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.

9.3 Effects of withdrawal

By withdrawing from the contract, we will reimburse the Customer for all payments made to us, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of the decision to withdraw from this contract.

Such refunds will be made using the same means of payment used for the initial transaction, unless the Customer has expressly agreed otherwise; in any case, he will not have to bear any costs as a consequence of such refund. The refund may be suspended until the goods are received or until the consumer has demonstrated that he has sent back the goods, whichever is earlier.

9.4 The goods to be returned must be sent back or delivered to us at Officinanove by ILLI srl c/o Centro Logistico FP. – Via Inferiore Maggiore 16 – 16138 GENOVA Molassana without undue delay and in any case within 14 days from the day on which the Customer communicated his withdrawal from this contract. The deadline is respected if the goods are sent back before the expiry of the 14-day period. The direct costs of returning the goods will be borne by the Customer.

9.5 The Customer is only liable for the decrease in value of the goods

resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. The returned goods must be returned in resalable condition.

9.6 The right of withdrawal referred to in the previous article 9.1 cannot be exercised by the Customer in the event that the Products purchased have been made according to the Customer’s requests, are personalized, or may deteriorate or expire rapidly.

9.7 OFFICINANOVE by Illi srl recommends that the Customer:

– check the condition of the Products delivered before signing the acknowledgement of receipt, and in particular that the number of packages delivered corresponds to that indicated in the transport document attached to the shipment;

– check that the packaging is intact, not damaged, wet or otherwise altered;

– check the integrity of the contents. If any discrepancies are found, the Customer may refuse to accept the package by signing his refusal

Payment of the fee is due at the time of ordering.

The Customer undertakes to pay the agreed price for the Product ordered on the Site (price of the Products and transport) and, if necessary, to pay or have paid directly to the courier or transporter the VAT or other taxes relating to the importation of the Products into the countries where delivery will take place.

The Customer pays for the order:

– by credit card as proposed on the Site. The Customer guarantees OFFICINANOVE by Illi srl that he has any necessary authorisations to use the card payment method during the order phase.

– or by bank transfer to OFFICINANOVE by Illi srl

In the event that OFFICINANOVE by Illi srl does not receive the bank transfer within 14 days of order confirmation, OFFICINANOVE by Illi srl reserves the right to cancel the order. Bank details are provided at the time of ordering.

– or via Paypal.

The Customer guarantees OFFICINANOVE by Illi srl that he has any necessary authorisations to use the Paypal payment method during the order phase.

The Products ordered remain the property of OFFICINANOVE by Illi srl until final and full payment of their price (pursuant to Art. 1523 et seq. of the Civil Code). OFFICINANOVE by Illi srl reserves the right to claim the Products ordered in the event of non-payment.

In this case and upon request of OFFICINANOVE by Illi srl, the Customer undertakes to return any unpaid Product, at his own expense.

Complaints for non-conformity of the Product or Products delivered with the order must be sent in writing directly to OFFICINANOVE by Illi srl, immediately after receiving the goods, by sending an email to info@officinanove.it and reporting the claim.

We advise the Customer to keep the original packaging and the delivery document.

Computerized processing of information, including management of e-mail addresses of site users, is carried out in accordance with the provisions of the law.

The personal information requested from the Customer is essential for processing and forwarding orders, creating invoices and any warranty contracts.

The Customer may oppose such communication and, in accordance with the law, avails himself of the right to access, modify, rectify and delete data concerning him by contacting OFFICINANOVE by Illi srl – Via Carducci 5/14 – 16127 Genoa. To avoid any attempt at fraud, OFFICINANOVE by Illi srl may ask you for proof of your identity, your domicile

The “validation click” constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

For OFFICINANOVE by Illi, the fact of not asserting a failure by the Customer with respect to any of its obligations cannot be interpreted as a waiver of the obligation in question and the possibility of asserting this failure at a later time.

These general conditions of sale constitute the entirety of the obligations of the parties.

No other general or particular condition communicated by the Customer may be included in or excluded from these general conditions.

OFFICINANOVE by Illi is the owner of the intellectual property rights of the Site and the right to disseminate the elements contained in the online store catalogue, consequently, the partial or total reproduction, on any type of support, of the elements that make up the Site and the catalogue, their use as well as their transfer to third parties are formally prohibited.

If one or more provisions of these general conditions are considered invalid or declared as such pursuant to a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their force and value.

In the event of a dispute and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute in any way connected to these General Conditions will be devolved to the exclusive jurisdiction of the Court of Genoa.

.Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and to accept

specifically the following clauses of the General Conditions of Sale OFFICINANOVE by Illi:

1-2-3-4-5-6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-9.6-9.7-10-11-12-13-14-15- 16-17-18-19.