Our shipments are made via courier with free port for amounts over 500 euros, for lower amounts a contribution for expenses is charged
What are the return methods?
The customer can request a return for defective or non-corresponding goods within 14 days of receiving the order.
Discounts and promotions
Discount codes that are assigned by the system during registration to the newsletter or in the case of personal promotions can be used only once for a single total purchase.
The discount code cannot be transferred to third parties and must be justified in the event of a request for clarification by the administration of ILLI Srl.
Do you ship internationally?
We ship worldwide ex works. Upon customer request we can estimate the shipping cost.
Payment Methods
What payment methods are accepted?
The customer can choose to pay by credit card, PayPal, bank transfer, Clearpay (payment in 4 monthly installments without any costs)
Do you accept international credit cards?
Yes.
Shipping & Returns
I want to return my purchase! What should I do?
Send an email to info@officinanove.it specifying the reasons for the return.
How long does it take to get a refund?
Within 10 days of receiving the returned goods.
How can I cancel or change my order?
You can write toinfo@officinanove.itor access the contact page
How can I get assistance if I need it?
You can write toinfo@officinanove.itor contact the number39 3926273004Monday to Friday from 9am to 6pm.
