Is the service insured?
By state law, ZAL PARKING is not required to provide additional insurance for your vehicle. Your vehicle’s insurance is primary. We will provide deductible coverage and temporary vehicle replacement coverage in the event of an incident. All ZAL valets are insured by ZAL PARKING for bodily injury. If your vehicle is not currently insured, please refrain from parking with us.
How do I cancel a reservation?
Please email
info@zalparking.com to cancel. Reservations are fully refundable up to 24 hours before your meeting time.
Should I tip my valet?
Tipping is appreciated. Most customers tip at the end of the service. Some customers tip at pick-up and drop-off.
If it's less than 8 hours in advance can I still make a reservation?
Possibly yes, but you need to call 224 382 7740 before making a reservation.
What do I do if I'm running late to the airport?
Send a text to your valet if you're running early or late.
Will the valet stay with my car if I'm delayed or going through customs?
Yes, our valets will wait until you're ready despite any delays.
Do you have EV charging?
Your vehicle can be charged for a fee.
Where is my car parked?
Our parking facility is located 10 miles from O'Hare airport.
How do I get my car at arrivals?
Once you have all your bags, text your valet and they will bring your car to the arrivals terminal. You leave directly from O’Hare, our valet gets their own ride back to our facility.
Where do I meet the valet on departure?
Your personal valet will meet you outside the departure terminal.
Are you open 24 hours?
Yes, we are open 24 hours a day, 7 days a week, 365 days a year.
